Transform Your Adventure Dreams Into Reality

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Privacy Policy

Last Updated: December 2024

Information We Collect

We collect information you provide directly to us, such as when you request expedition information, book services, or contact us. This includes your name, email address, phone number, and adventure preferences.

How We Use Your Information

We use your information to provide expedition services, communicate about your bookings, send adventure updates (with your consent), and improve our services. We never sell your personal data to third parties.

Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorized personnel.

Your Rights

You have the right to access, update, or delete your personal information. You can unsubscribe from marketing communications at any time. Contact us at [email protected] for any privacy-related requests.

Contact Information

For privacy questions, contact our Data Protection Officer at [email protected] or call +1 (303) 555-7829.

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Terms & Conditions

Last Updated: December 2024

Service Agreement

By booking with Expedition Excellence, you agree to these terms and conditions. Our expeditions are subject to weather conditions, permits, and safety considerations that may require itinerary modifications.

Booking and Payment

Bookings require a deposit with full payment due 60 days before departure. Cancellations made more than 60 days in advance receive full refunds minus processing fees. Cancellations within 60 days are subject to our cancellation policy.

Safety and Responsibility

Participants must disclose medical conditions and maintain adequate fitness levels. We reserve the right to remove participants who endanger themselves or others. Comprehensive travel insurance is mandatory for all expeditions.

Liability

Adventure travel involves inherent risks. Participants acknowledge these risks and agree that Expedition Excellence's liability is limited to the cost of services provided. We maintain comprehensive insurance for additional protection.

Satisfaction Guarantee

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your expedition experience, contact us within 30 days for a full refund consideration.

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Cookie Policy

Last Updated: December 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better user experience and understand how our site is used.

Types of Cookies We Use

Essential Cookies: Required for basic site functionality, including security and accessibility features.

Analytics Cookies: Help us understand visitor behavior and improve our website performance.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (only with your consent).

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality. You can update your preferences using our cookie consent tool.

Third-Party Cookies

We may use trusted third-party services (like Google Analytics) that place cookies on your device. These services have their own privacy policies governing cookie use.

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DMCA Policy

Last Updated: December 2024

Copyright Respect

Expedition Excellence respects intellectual property rights and expects users to do the same. We respond promptly to valid DMCA takedown notices regarding copyright infringement.

Filing a DMCA Notice

If you believe your copyrighted work has been infringed, please provide our DMCA agent with the following information:

• Physical or electronic signature of the copyright owner
• Description of the copyrighted work claimed to be infringed
• Location of the allegedly infringing material on our site
• Your contact information (address, phone, email)
• Statement of good faith belief that use is not authorized
• Statement that the information is accurate and you're authorized to act

DMCA Agent Contact

Send DMCA notices to: [email protected] or mail to our registered address at 2847 Adventure Boulevard, Denver, CO 80202, USA.

Counter-Notification

If you believe material was removed in error, you may file a counter-notification following DMCA procedures. We'll restore content if no court action is filed within 10 business days.

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GDPR Compliance

Last Updated: December 2024

Your Data Protection Rights

Under GDPR, you have comprehensive rights regarding your personal data:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Transfer your data to another service
• Right to Object: Stop processing for marketing purposes

Legal Basis for Processing

We process your data based on:

• Consent for marketing communications
• Contract performance for expedition services
• Legitimate interests for business operations
• Legal obligations for safety and regulatory compliance

Data Retention

We retain personal data only as long as necessary for the purposes collected or as required by law. Expedition records are kept for 7 years for safety and insurance purposes.

International Transfers

Your data may be transferred to countries outside the EU for expedition services. We ensure adequate protection through appropriate safeguards and contractual obligations.

Exercising Your Rights

Contact our Data Protection Officer at [email protected] or +1 (303) 555-7829 to exercise your rights. We'll respond within one month of receiving your request.